These cover subscriptions bought through MediDefense IT and the services Fortify 24x7 delivers underneath them. They are deliberately plain. Anything here that would be a problem for your practice is worth raising before you buy rather than during the first incident.
In force from 28 August 2026MediDefense IT is a trading name. Your contract is with Fortify 24x7, the company raising the invoice, employing the engineers, and holding every supplier licence named across this site. Pay for a line and these terms are binding on your practice.
Each line is a subscription, monthly, to a single named service at the scope printed on its station note. Setting it up, running it day to day, watching what it produces, and answering consults about it all sit inside the price. Whatever a station note excludes stays excluded.
Station notes form part of this contract. Where a note and a sentence written to sell you something disagree, the note is the one that counts.
Units are set on the board and the numbers are yours to choose at checkout. Keeping them current as the practice grows or shrinks is your half of the arrangement.
Find more enrolled than paid for and we come and tell you, then ask you to raise the count. Nothing gets billed silently for the difference. Find fewer, say so, and the following period drops.
Charges fall monthly and in advance, by card, through Stripe. At no stage does a card number reach Fortify 24x7. Statements and receipts print FORTIFY 24X7, which is us.
A declined card gets retried. Should it keep declining, a person contacts you before any service is stopped, because a clinic discovering its cover has lapsed at the worst possible moment serves nobody at all.
Any line can be added, reduced or stopped from the portal, or with an email. Renewal ends the moment you do it, and the service continues to the close of whatever was last paid for. No notice period, no exit charge, and no telephone call trying to change your mind.
Thirty days of warning is the least you get before we withdraw a service or move the rate on a line you already hold, unless a vendor pulls a platform out from under us and leaves no room.
None of this works without access. Accounts, enrolment, tenant connections, and somebody at your practice management vendor prepared to pick up the phone.
Any service capable of encountering protected health information waits until a Business Associate Agreement with Fortify 24x7 has been signed. That document governs the handling and overrides these terms wherever the two touch each other.
It transfers none of your duties. You remain the covered entity or the business associate you already were, holding your own risk analysis, your own policies, your own workforce training, and your own breach decisions.
Access follows the job and nothing else. Administrative work in a customer tenant leaves a record behind, and the record belongs to you on request.
Our work stays inside the lines your practice bought. One exception exists: an automated response you paid for, firing within parameters you agreed. Every one of those is read back later by an engineer and then written up.
No provider can promise that nothing happens. One making the promise has left engineering and gone into advertising.
Every platform named on this site is licensed by Fortify 24x7 and run by our engineers. Its features, its release timing and its occasional bad days belong to the company that built it. We keep you informed and lean on them for you, and we cannot commit to somebody else's roadmap.
A vendor removing something we depend on means a conversation with you: what changes, what would go in its place, and what happens to the rate.
Liability arising out of these services is capped in total at the fees taken over the twelve months before a claim. Loss that is indirect, and loss that is consequential, are owed by nobody to anybody here.
Anything that cannot lawfully be capped is not capped, and none of this alters what the Business Associate Agreement says.
Bring a problem to us in writing and a named person takes it. Most of what looks like a dispute turns out to be a scoping misunderstanding and ends on a phone call.
California law governs these terms, and its courts take whatever cannot be settled directly between us.
Anything material shifts the date shown above, and account holders hear about it. Carrying on with payment once the change bites counts as acceptance. Where a change does not suit the clinic, stop the line ahead of the effective date and whatever was already paid for still runs its course in full.